In the aftermath of a substantial wireless outage affecting millions, AT&T announces billing credits for impacted customers and commits to preventing future disruptions. The 5G giant grappled with over 10 hours of service interruption, leading to customer frustration and heightened regulatory scrutiny.
Service Restored, Compensation Assured: AT&T Takes Action After 10-Hour Service Disruption
AT&T, covering approximately 290 million people across the U.S. with its 5G network, restores services following a disruptive 10-hour outage. The company acknowledges the inconvenience and pledges to credit impacted customers for the average cost of a full day’s service, aiming to alleviate frustrations.*
Customer Frustration and Regulatory Scrutiny: FCC Investigates, Cybersecurity Collaboration Underway
Amidst reports of the outage affecting emergency services like 911, the Federal Communications Commission (FCC) launches an investigation. AT&T collaborates with the U.S. Cybersecurity and Infrastructure Security Agency to understand the cause, affirming that it does not believe the disruption resulted from a cyber attack.*
Lessons Learned, Preventive Measures: AT&T Strives to Avoid Future Outages
Recognizing the magnitude of the outage’s impact on customers, AT&T expresses regret and outlines steps to prevent such incidents in the future. The company’s commitment to improved network reliability and customer satisfaction takes center stage as it navigates the aftermath of the disruption.*
Regulatory Echoes: Comparisons to Past Outages and FCC Intervention
Drawing parallels to past incidents, including the T-Mobile outage of June 2020, regulators are vigilant. The FCC’s $19.5 million settlement for the T-Mobile disruption serves as a reminder of the significance of reliable communication services, particularly during emergencies.*
